Evisawala.com

Last Updated: December 1, 2023

Welcome to Evisawala.com. These Terms of Service govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing, browsing, or using the Evisawala.com website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

2. Our Services

Evisawala.com provides electronic visa (eVisa) application assistance services. Our services include:

• Visa application form preparation and submission
• Document review and verification
• Application tracking and status updates
• Customer support and guidance
• Expedited processing services (where available)

3. Eligibility and Requirements

To use our services, you must:

• Be at least 18 years of age
• Have legal capacity to enter into binding contracts
• Provide accurate and complete information
• Meet the eligibility requirements of the destination country
• Possess a valid passport with sufficient validity

You are responsible for ensuring that all information provided is accurate, complete, and meets the requirements of the destination country's immigration authorities.

4. Application Process

4.1 Application Submission

When you submit a visa application through our service:

• You authorize us to submit your application to the appropriate government authorities
• You confirm that all information provided is accurate and complete
• You understand that incorrect information may lead to application rejection
• You agree to provide additional documents if requested

4.2 Processing Times

Processing times are estimates and may vary due to:

• Government processing delays
• Application volume
• Public holidays
• Additional verification requirements

We are not responsible for delays caused by government authorities or circumstances beyond our control.

5. Payments and Fees

5.1 Fee Structure

Fee Type	Description	Refundable
Service Fee	Our fee for processing and assistance services	Partially refundable*
Government Fee	Fee paid to the government for visa processing	Non-refundable
Expedited Fee	Additional fee for faster processing	Non-refundable

*See Refund Policy for details

5.2 Payment Methods

We accept various payment methods including credit/debit cards, net banking, UPI, and digital wallets. All payments are processed through secure payment gateways.

5.3 Currency

All fees are displayed in Indian Rupees (INR). For international cards, conversion rates are determined by your bank or payment provider.

6. Refund Policy

6.1 Service Fee Refunds

Service fees may be refundable under the following circumstances:

• Before Submission: 100% refund if application is cancelled before submission to authorities
• After Submission: 50% refund if application is cancelled after submission but before processing begins
• During Processing: No refund once processing has begun

6.2 Non-Refundable Fees

The following fees are non-refundable:

• Government visa fees
• Expedited processing fees
• Bank transaction charges
• Fees for applications that are rejected due to incorrect information

6.3 Visa Rejections

If your visa application is rejected by the government authorities:

• Government fees are non-refundable
• Service fees may be partially refunded based on the stage of processing
• We will provide the rejection reason if available from authorities

7. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information
• Notify us of any changes to your application information
• Check your email regularly for application updates
• Keep your login credentials secure
• Comply with all applicable laws and regulations
• Not use our services for any illegal or unauthorized purpose

8. Limitation of Liability

8.1 Service Limitations

Evisawala.com provides assistance services and is not responsible for:

• Final visa decisions made by government authorities
• Travel restrictions or entry denials at borders
• Changes in visa policies or requirements
• Delays caused by government processing
• Incorrect information provided by users

8.2 Maximum Liability

Our maximum liability to you for any claim related to our services shall not exceed the total service fees paid for the specific application.

8.3 Indirect Damages

We are not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, travel costs, or accommodation expenses.

9. Intellectual Property

All content on the Evisawala.com website, including text, graphics, logos, and software, is our property or the property of our licensors and is protected by copyright and other intellectual property laws.

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or logos without authorization
• Reverse engineer or attempt to extract source code
• Use automated systems to access our services

10. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for:

• Violation of these Terms of Service
• Providing false or misleading information
• Fraudulent activities
• Non-payment of fees
• Any illegal or unauthorized use of our services

Upon termination, your right to use our services will immediately cease. All provisions of these terms that by their nature should survive termination shall survive.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of material changes by:

• Posting the updated terms on our website
• Sending email notifications to registered users
• Updating the "Last Updated" date

Your continued use of our services after any changes constitutes acceptance of the modified terms.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

12.2 Dispute Resolution

Any disputes arising from these terms or your use of our services shall be resolved through:

1. Negotiation: Parties shall attempt to resolve disputes through good-faith negotiations
2. Mediation: If negotiation fails, parties may pursue mediation
3. Arbitration: Unresolved disputes shall be settled by arbitration in New Delhi, India

13. Contact Information

For questions about these Terms of Service, please contact us: